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Terms & Conditions

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Sothall Dog Walking Services
Sole Trader
Last updated: 12/01/2026

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About Me

These Terms and Conditions apply to all services provided by Sothall Dog Walking Services, a dog walking and pet sitting business operating as a sole trader in England.

Business details:

By booking or using my services, you agree to these Terms and Conditions.

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Legal and Regulatory Compliance (England)

I operate in accordance with:

  • The Animal Welfare Act 2006

  • The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018

  • DEFRA guidance and local authority licensing requirements (where applicable)

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Services Provided

Services include:

  • Dog walking (solo and group walks)

  • Dog sitting (daytime and overnight stays)

  • Puppy visits and care

All services are provided as agreed at the time of booking and may be subject to a suitability assessment.

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Booking and Payment

  • All bookings are subject to availability and confirmation.

  • Payment terms (including deposits and methods) will be agreed prior to service commencement.

  • Fees apply only to the dates and services booked and are non-transferable.

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Cancellations and Refunds

  • A minimum of 24 hours’ notice is required for cancellations.

  • Late cancellations or no-shows may be charged in full.

  • Refunds are provided in line with the Consumer Rights Act 2015, and otherwise at my discretion.

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Client Responsibilities

You confirm that:

  • Your dog(s) are healthy, appropriately vaccinated, microchipped, and legally allowed in public spaces.

  • All relevant behavioural issues, medical conditions, allergies, and special requirements are disclosed before services begin.

  • Accurate emergency contact and veterinary details are provided.

Failure to disclose relevant information may result in immediate termination of services without refund.

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Puppies

  • Puppies are accepted from 12 weeks of age, subject to individual assessment.

  • Exercise, handling, and routines will be age-appropriate and follow veterinary guidance.

  • Toilet accidents and behavioural training limitations are expected.

I do not guarantee training outcomes unless explicitly agreed in writing.

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Group Walks

  • Dogs must be friendly, sociable, and suitable for group environments.

  • Group sizes will comply with licensing conditions and DEFRA guidance.

  • Dogs may be walked on or off lead at my discretion, based on safety and recall ability.

I reserve the right to remove a dog from group walks if their behaviour poses a risk.

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Overnight Stays and Dog Sitting

For overnight or in-home sitting:

  • Dogs should be comfortable being left alone for short periods unless agreed otherwise.

  • Clear written instructions must be provided regarding feeding, medication, routines, and home security.

  • I am not responsible for minor household issues resulting from normal pet behaviour (e.g. shedding, minor mess).

Additional charges may apply for extended stays or special care needs.

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Animal Welfare and Veterinary Care

I am committed to maintaining high welfare standards at all times.

In the event of illness or injury:

  • I will attempt to contact you immediately.

  • If urgent care is required, I am authorised to seek veterinary treatment.

  • All veterinary and related costs remain the responsibility of the owner.

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Keys and Property Access

Where keys or access codes are provided:

  • Reasonable care will be taken to keep them secure.

  • I am not liable for loss or damage unless caused by my negligence.

  • Keys will be returned upon termination of services where requested.

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Liability and Insurance

  • I hold appropriate public liability insurance.

  • I am not liable for loss, injury, illness, or death of a pet unless caused by my proven negligence.

  • I am not responsible for damage caused by your dog to third parties, animals, or property.

Nothing in these Terms limits liability for death or personal injury caused by negligence or any matter that cannot be excluded under English law.

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Emergencies and Force Majeure

I am not liable for delays or failure to provide services due to circumstances beyond my reasonable control, including extreme weather, illness, accidents, or national emergencies.

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Photographs and Media

Unless you notify me in writing, you consent to photographs or videos of your dog being used for promotional purposes (including website and social media).

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Data Protection

Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.
Please refer to the Privacy Policy for full details.

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Termination

I reserve the right to refuse or terminate services immediately where:

  • A dog poses a safety or welfare risk

  • False or misleading information has been provided

  • Animal welfare concerns arise

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Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the English courts.

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Contact

For questions about these Terms:
Sothall.dogwalkingservices@outlook.com

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