Refund Policy
At Sothall Dog Walking Services, we aim to provide reliable and high-quality dog walking and pet sitting services. This Refund Policy explains when refunds may be available and the circumstances under which they apply.
Cancellations by the customer
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Cancellations must be made at least 24 hours before the scheduled service to be eligible for a refund or credit.
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Cancellations made with less than 24 hours’ notice may not be eligible for a refund, as time will have been reserved for your booking.
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Where possible, we may offer a credit towards a future booking at our discretion.
Cancellations by Sothall Dog Walking Services
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If we need to cancel a service for any reason (including illness or emergencies), you will be offered either:
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A full refund, or
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A credit towards a future booking
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Services not provided as agreed
Under the Consumer Rights Act 2015, you are entitled to a refund if a service is not carried out with reasonable care and skill, or if it is not provided as agreed.
If you believe a service has not met these standards, please contact us as soon as possible so we can investigate and resolve the issue.
Weather and unforeseen circumstances
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Services may be cancelled or shortened due to extreme weather conditions or situations where your pet’s safety could be compromised.
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In such cases, refunds or credits will be considered on a case-by-case basis.
No-shows and access issues
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If we are unable to carry out a service due to lack of access (for example, no key provided or incorrect instructions), the service may be treated as completed and no refund will be issued.
Refund method
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Approved refunds will be issued using the original payment method where possible.
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Refunds will normally be processed within 5–10 working days.
Contact us
If you have any questions about this Refund Policy or wish to request a refund, please contact:
Sothall Dog Walking Services
Email: Sothall.dogwalkingservices@outlook.com
Phone: 07708410253
Policy review
This Refund Policy was last updated on: 12/01/2026